MIME-Version: 1.0 Content-Location: file:///C:/DF889D8E/Abstract-CLundin.htm Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset="us-ascii" ABSTRACT



This master’s thesis a= ims to fill a gap in the research about possibility and benefit of standardization= of usability work in an industry producing for Ultra-safe Complex Cognitive systems.


Customers seem to have incre= asing expectations of usability. As a matter of fact the author believes that they have the same expectations on the products as before, the difference is tha= t, usability as a term has spread during the last decades and that has led to a new way of communicating expectations. The development of, human factors and cognitive science, in to a specific competence area also contributes to a higher focus on usability and how we assure usability of products. 

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Whether an industry can say = that they are following a certain standard can be crucial when competing for new orders. The reason why standards are important to customers is that they wa= nt to be sure that the product delivered to them lives up to the quality requirements communicated between customer and producer. =


Through literature search; a micro-application test; interviews; and a field study the following results, among others, were gained.


It is feasibl= e to standardize the usability work within the industry in focus. The most effec= tive way to do this is to; define a work process including needed resources, methods, tools and competence roles; connect the work process to appropriate parts of ISO 9241-11 by reference; evaluate further need for the whole or p= arts of ISO 13407 during the use of ISO 9241-11; and finally, if needed, work ou= t a strategy of how to sell in ISO 13407 principles to other parts of, or, to t= he whole the organization.  


The author argues that the m= ost important questions for the usability community within the industry in focus (and probably at other industries as well) to be answered are:

·      =   What is the benefit of usability within the industry?


·      =   How do we go about to produce this benefit in practice at the industry?


·      =   And, how do we communicate this benefit in a way that makes all parts of the organization respect usability as a competence area with the same right to = be respected and supported as all other competence areas?


I= SO standardization could contribute to the answers of these questions and it m= ight be possible to use ISO standardization as a political weapon when fighting = for usability to become a respected and supported part of the development proce= ss.